departure

The latest check-out time is 11.00 AM. An early check-out outside our reception hours is no problem, please let our reception know in order to make sure everything is fulfilled and you are able to use our check-out box.

In case of flexible reservations, the reservation can be changed up to 7 days before check-in. After this period, the reservation can no longer be changed (unless it is extended, of course). As for non-refundable rates, the reservation cannot be changed.

We are never responsible for lost items. We cannot guarantee anything, but we keep everything we find for a maximum of 3 months. If you’ve forgotten a specific item, please contact the reception. After verification we can send it back to you by post (shipping costs at your expense).

Certainly, during check-out we will send the invoice of your stay and related payments to the specified email address. If desired, this can also be done on a company name. We can only provide split invoices (for roommates, for example) if the payments have been made separately.

No problem, as long as you collect your luggage before our reception closes.

If you discover that you've lost or forgotten an item after check-out, please report it to our reception team. Provide a detailed description of the item and your contact information so we can assist in locating it for you.