From check-in and parking to your apartment, facilities and practical information, you’ll find answers to the most common questions about staying at Urban Residences Rotterdam. Can't find what you're looking for? Our team is happy to help.
Free cancellation or rebooking up to 7 days before arrival. Changes are no longer possible after check-in. In case of a no-show, the entire stay will be charged.
If you have booked a Non-Refundable or Early Bird rate, your reservation cannot be changed, cancelled, or modified.
If you have booked directly with Urban Residences, you may call or email us. If you have booked through a third party (e.g. Airbnb or Booking.com), please contact their customer service.
The tourist tax for 2026 is 6.5% of the total stay. This amount can be paid upon arrival.
Certainly, you can contact the reception directly for a personalised voucher.
Urban Residences does not offer rollaway or extra beds. Each apartment and studio has a maximum occupancy based on its room type. For this reason, extra beds, inflatable beds, mattresses or similar are not permitted for guests over 6 years old. Guests are also not permitted to sleep on the sofa, except on the pull-out sofa available in our Family Suites.
Payments
If you have not yet paid online for your reservation during the booking process, the reservation amount excluding tourist tax will be debited from your credit card on the day of booking.
This is possible, but the booker must complete the online check-in procedure in advance.
A deposit is mandatory for your stay. The amount depends on your room type: Suite | Corner Studio | Family Suite: €300 Apartment | Large Apartment: €500 Penthouse | Large Penthouse: €500 The deposit is requested at check-in and can be paid by debit card or a valid credit card in the guest’s name. Cash deposits are not accepted. If you wish to pay by credit card, please bring the physical card with you. The deposit will be refunded to your bank account after check-out, provided that no violations of our house rules have occurred. Our house rules are available on our website and in the apartment hotel.
Arrival
Check-in is available from 3:00 PM. Arriving after midnight? No problem. Simply let us know in advance by email or phone, and we’ll make sure everything is arranged for a smooth late-night arrival.
If you arrive after midnight please let us know in advance by email or phone. We will ensure that our security has all the information in order to check you in.
Urban Residences Rotterdam is located at Hennekijnstraat 104, right in the city centre of Rotterdam, in the B’TOWER. Just steps from the Lijnbaan, Koopgoot, restaurants and other major attractions.
Urban Residences Rotterdam offers parking in the building for €27.50 per day. Parking can be reserved in advance or requested at check in during reception hours. The car lift is located to the left of the main entrance. Maximum vehicle dimensions: 4.90 × 2.40 × 2.00 m and 3,000 kg. If your vehicle exceeds these limits, Q-Park next door is a convenient alternative.
We do not offer a shuttle service. The reception will of course be happy to help you arrange transport or a taxi service from various airports or stations.
Your suite or apartment includes towels, linen, and toilet paper. In other words, you don’t have to bring anything yourself. Of course, you are free to bring food and drinks, in addition to your regular travel luggage. The coffee system we use is by Nespresso.
During your stay
Urban Residences offer Breakfast Service by order. Order through QR Code before 19:00 — pick up between 07:30 and 10:00 at reception! Also, every apartment and studio features a fully equipped kitchen with a refrigerator, oven, hob, cookware, glassware, crockery, and cutlery. Prefer to let someone else do the cooking? You'll find plenty of cafés and breakfast spots just around the corner.
Cleaning is done for stays of up to 2 days. In case of 3 or more days, your (studio) apartment will be provided with fresh towels, additional toilet paper, and removal of trashbags. For stays of 4 days or longer, your apartment will be cleaned by our team.
All apartments, studios and penthouses are non-smoking. However, all apartments are equipped with a balcony, where smoking is allowed on the balcony only. (Soft) Drugs are strictely prohibited.
Each apartment has its own washing machine and dryer. You can buy washing pods at the reception, or alternatively you can bring your own detergent! An iron and ironing board are also in the apartment. If you stay in a studio or family suite you can use our washing machine and dryer in our common area at floor -1. You can buy washing tokens at our reception. These machines automaticaly add washing detergent.
Yes, all our apartments and studios have their own private balcony.
No, pets are not allowed in all the accommodations and general areas.
Unfortunately we do not offer disabled rooms. All our rooms are accessible for disabled people, however the shower or balcony are not accessible with a wheelchair. Our rooms also do not have extra supports for the toilet, bathroom etc. For more information please contact our reception.
Our building offers two lifts, every floor is accessible.
The reception is open 24/7
We have Urban Residences bicycles! You can rent these at our reception.
Departure
The latest check-out time is 11.00 AM. An early check-out outside our reception hours is no problem, please let our reception know in order to make sure everything is fulfilled and you are able to use our check-out box.
In case of flexible reservations, the reservation can be changed up to 7 days before check-in. After this period, the reservation can no longer be changed (unless it is extended, of course). As for non-refundable rates, the reservation cannot be changed.
Any items found on the premises are kept for a maximum of three months. If you have left an item behind, please contact our reception team. After verification, we can arrange to have the item returned to you by post, with all shipping costs at your expense. We cannot accept responsibility for lost or forgotten belongings.
Certainly, during check-out we will send the invoice of your stay and related payments to the specified email address. If desired, this can also be done on a company name. We can only provide split invoices (for roommates, for example) if the payments have been made separately.
Yes, we can store your luggage the entire day of arrival and departure
