frequently asked questions

Free cancellation or rebooking up to 7 days before arrival. Changes are no longer possible after check-in. In case of a no-show, the entire stay will be charged.

Free cancellation or rebooking up to 7 days before arrival. Changes are no longer possible after check-in. In case of a no-show, the entire stay will be charged.

If you have booked directly with Urban Residences, you may call or email us. If you have booked through a third party (e.g. Airbnb or Booking.com), please contact their customer service.

The municipality has determined that the tourist tax for 2024 will be 6,5% of the room rate per night. This amount can be paid upon arrival.

Certainly, you can contact the reception directly for a personalised voucher.

Unfortunately we do not offer roll-away beds. Our appartments and studios can only welcome a max amount of guests per room type. We therefore do not offer this service. Please note that for the same reason you may not place an extra bed, inflatable bed, mattress etc. in your room for people older than 6 years. Guests are also not allowed to sleep on the couch except for the pull-out couch that is available in our family suites.