Frequently asked questions

payments

If you have not yet paid online for your reservation during the booking process, the reservation amount excluding tourist tax will be debited from your credit card on the day of booking.
This is possible, but the booker must complete the online check-in procedure in advance.
We reserve the right to request a deposit for your stay. The amount varies per room type: Suite | Corner Studio | Family Suite: €300,- Apartment | Large Apartment: €500,- Penthouse | Large Penthouse: €500,- This will be requested at check in. You can pay the deposit by debit card or with a valid credit card that is listed under your name. We do not accept cash deposits. Please note that you need to bring the credit card with you in order to use it to pay the deposit. We will refund your money on your bank account after check out (if no violations have been made from our house rules). If you have paid this amount in cash you will receive this at check out (if no violations have been made from our house rules) You can find our house rules on our website and in our Appartment Hotel.

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