Frequently asked questions

during your stay

Urban Residences does not offer breakfast. Your apartment or suite is equipped with a full kitchen with refrigerator, oven, and hob. The kitchen comes with a wide range of pans, glasses, pottery, and cutlery; in short, everything you need to prepare a tasty meal. Don’t want to cook yourself? Fortunately, there are dozens of establishments within close vicinity of Urban Residences!
No cleaning is done for stays of up to 2 days. In case of 3 or more days, your (studio) apartment will be “freshened up”: fresh towels, additional toilet paper, and removal of waste. For stays of 4 days or longer, your apartment will be provided with interim cleaning.
Each apartment has its own washing machine and dryer. You can buy washing pods at the reception, or alternatively you can bring your own detergent! An iron and ironing board are also in the apartment. If you stay in a studio or family suite you can use our washing machine and dryer in our common area at floor -1. You can buy washing tokens at our reception. These machines automaticaly add washing detergent.
All rooms and public areas are 100% non-smoking. You are allowed to smoke on your balcony. Please note that you need to check-out of the apartment completely smoke free. If you smoke on the balcony we advise you to close the door. Only sigars and/or cigarettes are allowed. Soft drugs are strictly prohibited!
All our apartments and studios have their own private balcony. Pay attention to your neighbors regarding nuisance.
No, pets are not allowed in all the accommodations and general areas.
Unfortunately we do not offer disabled rooms. All our rooms are accessible for disabled people, however the shower or balcony are not accessible with a wheelchair. Our rooms also do not have extra supports for the toilet, bathroom etc. For more information please contact our reception.
Our building offers two lifts, every floor is accessible.
The reception is open from Monday till Sunday from 09.00 a.m. till 21.00 p.m.
We have Urban Residences bicycles! You can rent these at our reception.

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Contact

Hennekijnstraat 104

3012 EB Rotterdam

The Netherlands

t: +31 10 4143299

e: rotterdam@urbanresidences.com

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