reservations

Free cancellation or rebooking up to 7 days before arrival. Changes are no longer possible after check-in. In case of a no-show, the entire stay will be charged.

Free cancellation or rebooking up to 7 days before arrival. Changes are no longer possible after check-in. In case of a no-show, the entire stay will be charged.

If you have booked directly with Urban Residences, you may call or email us. If you have booked through a third party (e.g. Airbnb or Booking.com), please contact their customer service.

The municipality has determined that the tourist tax for 2024 will be 6,5% of the room rate per night. This amount can be paid upon arrival.

Certainly, you can contact the reception directly for a personalised voucher.

Unfortunately we do not offer roll-away beds. Our appartments and studios can only welcome a max amount of guests per room type. We therefore do not offer this service. Please note that for the same reason you may not place an extra bed, inflatable bed, mattress etc. in your room for people older than 6 years. Guests are also not allowed to sleep on the couch except for the pull-out couch that is available in our family suites.

Our apartments are furnished with a double box spring bed. Prefer to use 2 single beds? We can arrange this for you for a surcharge of € 5 per bed. Sofa beds cannot be split, but they are provided with single duvets.

The apartments have 2 separate bedrooms both with a box-spring bed for two persons. The Studios and Family Suites are layed out as a Studio and have no separate bedroom. The Family Suites have a curtain between the pull-out sofa and the double bed. Our bed can be placed as twin beds.

No unfortunately not, all guests have to be 21 years or older. You are of course able to travel with your child.

Our studio’s are located at the 5th untill the 13th floor. Our family suites are located from the 7th untill the 13th floor. Our apartments are located from the 14th untill the 18th floor. Our penthouses are located on the 19th floor. Urban Residences Rotterdam, Apartment Hotel, is located next to the store “de Bijenkorf”, on the shopping street.

We offer various services in this area, whether it concerns streamers and balloons or a romantic room with rose petals, almost anything is possible (for a small fee). Please keep an eye on the email we send a few days before arrival. This allows you to completely personalize your stay!

No, we do not have air conditioning. Fortunately, it is not often extremely hot in the Netherlands!