Frequently asked questions

arrival at urban residences

Check-in is possible from 3pm. Early check-in is only subject to availability and cannot be confirmed in advance. Of course, you are free to store your luggage until our reception opens. Want to be guaranteed an early check-in? Then we advise you to book the night before your arrival as well (so 1 night extra).
If you arrive after midnight please let us know in advance by email or phone. We will ensure that our security has all the information in order to check you in.
Urban Residences is easily accessible by car, tax, and public transport.
The closer the parking facility is located to the center, the higher the hourly rate. There are no free parking spaces in the center. Urban Residences Rotterdam has a parking garage in the building. Keep an eye on your email for this. A few days before arrival you will receive an email in which you can book extras. We will then put your telephone number together with your name in the parking system. You will receive 2 telephone numbers from us which are linked to the telephone number you have provided (make sure that you provide the telephone number that you can also use on site). The parking can be found left of the main entrance of our Apartments Hotel. When you are at the door with the car, call the first telephone number. The car lift doors open. Pay attention to your mirrors and the max. length X width X height and X KG of your car. 4.90 X 2.40 X 2m X 3,000kg. If your car doesn't have these requirements, we recommend to park at the adjacent Qpark. If you have not reserved the parking in advance, this is also possible at check-in. Ask for it at our reception (note this is only possible during reception opening hours). Costs for the parking are €27.50 per day.
We do not offer a shuttle service. The reception will of course be happy to help you arrange transport or a tax service from various airports or stations.
Your suite or apartment includes towels, linen, and toilet paper. In other words, you don’t have to bring anything yourself. Of course, you are free to bring food and drinks, in addition to your regular travel luggage. The coffee system we use is by Nespresso.

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Contact

Hennekijnstraat 104

3012 EB Rotterdam

The Netherlands

t: +31 10 4143299

e: rotterdam@urbanresidences.com

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